Whether you’re a rider or driver, you’ll be able to get the help you need, usually within a couple business days. You can also try to contact Lyft via in-app support, although they will try to “call … Having the Lyft phone number is something that will come in handy for both drivers and passengers alike. Below, we’ll run through seven options you have when you need to contact Lyft customer service. See our Affiliate Disclosure for more information. Tap a ride in the ‘Earnings’ section of the app if you have an issue relating to … You can send your question or report to support@lyft.com, afterward, the Lyft messaging system will automatically make sure to follow up on your request to the first available Lyft service supporter. However it was not. Read more about Brett here. It isn’t crazy to assume that a driver will put 25,000 miles on a car driving it part time for a year. Unlike a taxi service or public transit, Lyft is a community. Some part-time, home-based positions are even available, which could be a great opportunity if you want to make some extra money while working in your pajamas. Uber Driver Support Email Address [Update 10-26-2016 – Some of the Uber driver support email address may not work. Learn More{{/message}}, {{#message}}{{{message}}}{{/message}}{{^message}}It appears your submission was successful. Would you know if Lyft rents equipment, i.e. This is a common problem when leaving Lyft driver reviews. Use the “reply” option to provide a response to their follow-up emails. Lyft is a community, one that only works if drivers and passengers respect each other. To leave a review, all you have to do is follow the prompts that the Lyft app gives you at the end of a ride. If this is the case, reply asking for clarification. Other drivers should expect a slower response — ranging from a few hours to a few days. But not all drivers are going to have Twitter accounts. Luckily, Lyft’s customer service team has an active presence on the company’s social media handles. I know these services are expensive, but it is necessary in order to provide for the people who make them possible. Learn how to contact them here. We would like to show you a description here but the site won’t allow us. Find out average driver earnings in your city. On Facebook, the company usually replies within one hour of an initial message. This is actually the best way to get help without waiting for the customer support team to respond, if you have a basic question. Contact Lyft customer service. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. Grab your phone! The best way to use the Help Center is by searching with keywords in the query box. Work when you want and meet cool people. Become a driver and make money giving rides, or get a Lyft ride in minutes. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Once again, you have some preset options for this, but you can also write a more detailed description of what happened in the box below. Another easy way to contact Lyft is by submitting a ticket through this online request form. We encourage you to see if we’ve already provided the info you need. This request form is a great customer service issue for just about any non-emergency issue. In the 'Ride History' tab you can get help with: Here’s how to use the 'Ride History' tab: When you tap 'Contact Us,' we'll automatically investigate the ride in question to verify the price is accurate and to learn how we can make Lyft better. Typically this time of year would be busy for rideshare drivers taking people to and from New Years parties and outings, but things have changed because … Drive with Lyft – Choose your hours, drive your own car, and make some cash. Tap 'Call' to give your driver a phone call (this is usually the simplest way to reach them) Tap 'Send Message' to send a text (in case the driver can’t answer a call) For calls, the Lyft app uses masked phone numbers so personal contact numbers are hidden. If you are in an emergency, call local 911 emergency services before trying to contact Lyft. Is there a general help page I can refer to for common Lyft questions? Please contact the developer of this form processor to improve this message. While it would be very helpful to have phone support available as a Lyft passenger, we can understand why the company is hesitant to offer it. While this is the fastest Lyft support channel, it’s extremely important that you only contact Lyft on the Critical Response Line for emergency needs. What are the Lyft customer service hours? I just started an account with them and didn’t want to use my own phone for working. Most of the time, you won’t need to. However, it may come in handy as a mailing address for anyone who needs to escalate a major issue, after a long period of no resolve, or any person or organization with a large-scale issue to address. Here are some things that might cause you to leave a low rating: All of the above are things that you should describe in detail when you leave a rating lower than five stars (as well as any other reasonable problem you had). If you are submitting a request that’s related to a specific Lyft ride, the ride-hailing company does request that you add the following details to the “Description” section of your form: While Lyft doesn’t offer an actual phone number that you can call directly, drivers and riders always have access to a 24/7 Critical Response Line. No, not at the moment. The Lyft Help Center (Riders and Drivers) The Lyft Help Center is the first place that riders and … The light was red, but allowed a turn on red after coming to a stop. That entails multiple oil changes, probably brake pad replacement, fluids, and a LOT of tires depending on the condition of the roads. # Lyft . Here are some pointers: If online resources aren’t helpful for your situation at all, you may be seeking in-person help. Luckily, the Lyft customer support team has your back, offering several different channels for you to reach out. To make in-person support possible, the rideshare company has set up public Lyft offices — better known as Lyft Hubs — that drivers can visit for anything that can’t easily be resolved over email. Can I contact Lyft to request a ride for me if I don’t have a smartphone? He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Lyft driver requirements are simple, so start your application today to be a Lyft driver! On Saturday June 3rd I happened to be behind a LYFT driver at a red light. Drivers are encouraged to schedule an appointment for support or service. There’s no Lyft mark-up on these items. On the Lyft Driver app, you can similarly head to the help center to request a quick call from Lyft. This may include situations in which you’re involved in a car accident, you witness something illegal during your ride, or your driver or passenger makes you uncomfortable. We use cookies to secure, improve, and analyze your site experience and use. How can I report an accident? See your Uber Driver application, under help to contact Uber driver support.] Many passengers don’t understand that certain factors (in particular the price of the ride) are beyond a driver’s control. A Manchester, New Hampshire, mom has been arrested after sending her toddler daughter to daycare in alone with a Lyft driver, The Sun reports. An error occurred. If you need immediate action, instead of just phone support, make sure to contact law enforcement first. This location is not open to the public, nor is it an official customer support channel. It’s a comprehensive resource about riding and driving with Lyft. Scroll to the bottom of the receipt, then tap ‘Request review’. Some methods, however, are only available to drivers. The Help Center can help you learn about anything from pricing and payments to how to use the Lyft app or Lyft Driver app. Nor is it their fault if surge pricing is in effect for a ride, or if traffic is bad and it takes you a long time to reach your destination. In serious cases, however, you may want to lodge a more formal complaint; Lyft support can help you with this. It may seem like your drivers are making a lot but realize how expensive it is to drive a car ALL THE TIME. You can choose whether or not you want to tip (more on this later), but once you’ve chosen your tip amount, Lyft will then ask you to rate your driver using one to five stars. That ’ s no guarantee that you can also write a more formal complaint ; Lyft can! The community stays at a red light will put 25,000 miles on a book working! Ca 94107 that involve personal safety start to get the information you need just by tagging or messaging.. 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